Leadership is not so much about technique and methods as it is about opening the heart. Leadership is about inspiration—of oneself and of others. Great leadership is about human experiences, not processes. Leadership is not a formula or a program, it is a human activity that comes from the heart and considers the hearts of others. It is an attitude, not a routine.
More than anything else today, followers believe they are part of a system, a process that lacks heart. If there is one thing a leader can do to connect with followers at a human, or better still a spiritual level, it is to become engaged with them fully, to share experiences and emotions, and to set aside the processes of leadership we have learned by rote.
The quote above is from an Industry Week article by Lance Secretan, who is an advisor to leaders, a public speaker, and a recipient of the International Caring Award.
Are corporate leaders who hold internal processes in higher regard that their customers’ experiences, as Moses might say, worshiping false gods?